Privacy Policy

Here you will find more information about how we process your visit.

Privacy Policy

At Rehcore.com (Rehcore AB), we protect your personal privacy and strive for a high level of data protection where, for example, we would never lend or sell your personal information to another company.

This privacy policy and information about how we collect, use and process personal data should be read by you as a customer to understand our policy and feel safe with our processing of personal data. Our privacy policy also describes your rights and how you can contact us.

What is GDPR and what is personal data and processing of personal data?
GDPR (General Data Protection Regulation) is an EU regulation on how personal data may be processed. In Swedish, GDPR is called the data protection regulation and it regulates how companies and organizations should handle individuals' personal data. You can read more about GDPR here

Personal data includes all information that can be directly or indirectly attributed to an individual who is alive, such as name, postal address, social security number and email address. Images and audio recordings of individuals that are handled digitally can also be personal data even if no names are mentioned.

Processing of personal data means everything a company or organization does with personal data, and examples of processing of personal data are collection, registration, storage, processing and dissemination.

Who is responsible for the personal data Rehcore.com (Rehcore AB) collects?
Rehcore AB with corporate registration number 559501-4514 and e-mail address info@rehcore.com is the data controller for the company's processing of personal data.

It is also these contact details that you use if you want to contact us regarding questions about our privacy policy, the processing of your personal data or if you want to request a register extract.

Legal basis for our processing of your personal data
To fulfill the purchase agreement and handle your order when you shop at Rehcore.com, we collect the following information:
Name
Delivery address
Email address
Mobile phone number (for order notification)

The following processing of personal data will then take place to fulfill your order:
Delivery including notification
Order history
Payment (depending on the choice of payment option, the payment company may need more personal information such as a social security number when purchasing on credit as an invoice payment) including address verification and possible credit information
Other handling related to your order, such as any returns or complaints

Fulfillment of the purchase agreement
Agreements, such as a purchase agreement in this case, can constitute a legal basis for processing personal data. It is then required that the processing is necessary for the performance of a contract with the data subject, in this case to deliver an ordered product from Rehcore.com.

We would like to communicate continuously with our customers and therefore we have a newsletter with tips and product offers that is published approximately 12 times per year and is sent out via email.

It is important to us that only those customers who wish to receive the newsletter receive it and we therefore obtain consent from our customers to ensure that only those who wish to receive the newsletter.

Customers who actively choose to receive our newsletter will receive the newsletter after giving their consent. It is as easy to stop being a subscriber to our newsletter as to become a subscriber: in all newsletters that we send out there is a clear link “Do you not want to receive more emails from us? Click here”. By clicking “Click here” you cancel your subscription and remove your consent and you will not receive any more newsletters.

You can also contact us at any time via the contact details mentioned above, and preferably via our email address info@Rehcore.com, and we will remove you as a subscriber.

Consent
Personal data may be processed if there is voluntary and clear consent from the person to whom the personal data relates.

In order to be able to handle cases in our customer service and, for example, to be able to organize activities and competitions on Rehcore.com, we also handle personal data relevant to each case, which may be email correspondence and information about your purchase on Rehcore.com or information provided in connection with a competition entry or an event.

Legitimate interest
The processing of personal data takes place to satisfy your and our legitimate interest in handling your customer service matter or your participation in competitions or events.

How long do we store data about you?
Rehcore.com stores personal data until the purchase has been completed, delivered and paid for and for a period of 36 months thereafter. Rehcore.com may store the data longer if necessary to comply with legal requirements such as the Accounting Act or for legal interests, for example if legal proceedings are ongoing or if the product has a warranty that is longer than 36 months.

Who may we share your personal data with?
Where necessary for us to provide our services, we share your relevant personal data – we apply GDPR and work towards data minimisation – with companies that are so-called data processors for us. A data processor is a company that processes the information on our behalf and according to our instructions. We have data processors who help us with:

1) Shipping (for example DHL, Schenker and Postnord).

2) Payment solutions (e.g. Klarna).

3) Marketing (for example, Mailchimp for sending newsletters).

4) IT services (for example, our e-commerce platform).

When your personal data is shared with data processors, it is only for purposes that are compatible with the purposes for which we have collected the information, that is, to be able to fulfill our obligations under the purchase agreement.

Rehcore.com uses Google's advertising services. You can see more about Google's data collection, sharing, and use here .

Cookies
Here you can read more about Cookies on Rehcore.com